Intelligent call routing to reduce employee wait times – ability to leverage ServiceNow employee or case data to identify callers, the intent of the call, and route to the most qualified service agent, while reducing the total time spent waiting for assistance.

Automation of manual tasks to save time and reduce costs – ability to automate routine and daily agent tasks, including automatic ServiceNow agent screen-pops and automatic transcription of employee voicemails into ServiceNow cases.Voice-enabled self-service to streamline resolution of common inquiries – allows employees to self-authenticate based on pre-existing information stored in ServiceNow to address common requests including password resets, and recent case updates.

Insights from interaction quality and feedback will be helpful inputs to support our continuous improvement cycle,” explains Raju. “3CLogic will reduce the agent time required to service each customer interaction while improving the overall quality of that interaction. In addition, clients gain system flexibility and reduced infrastructure cost when migrating operations from on-premise telephony systems to a cloud based solution. HR service desk teams are able to operate from a unified ServiceNow agent workspace, combining the native digital channels already available (ie: email, chatbots, live chat) with 3CLogic’s voice and SMS services for a complete omnichannel solution. “We are excited to partner with 3CLogic to improve our HR Service capabilities and provide an integrated omnichannel employee experience through our global service centers,” states Raju Vijay, Division General Manager of Global People Services and Digital HR at Nissan.ģCLogic’s ServiceNow-centric cloud call center capabilities for HR Service Delivery, enables clients to deliver innovative and personalized employee call experiences to global workforces.

How to voice to text on galaxy s7